Terms of service

TERMS & CONDITIONS

Registration and / or use of the websitewww.bottegiani.com(the "Website") implies acceptance by the user ("User") of these General Conditions. The use of the website and / or the acceptance of the General Conditions at the time of registration represent an agreement between the user and Crazy for Cashmere s.r.l. (the society"). If you do not accept the following General Conditions, you will not be authorized to use the website and the services provided by the Company. These General Conditions exclusively regulate the offer, forwarding and acceptance of purchase orders for products onwww.bottegiani.com, between the Users of the Website and the Company.
  • Ownership of the content

The website and its contents, including for example text and images (the "contents"), are owned by the Company or by third parties who provide services to the Company. All rights are reserved unless otherwise specified. Any content such as trademarks, logos or other distinctive signs are registered trademarks of the Company or of third parties who have granted the related rights. Unauthorized use of the contents or any use by the Customer that is considered to be in conflict with these General Conditions is prohibited.
  • Stipulation of the contract with the Company

To conclude the purchase contract for one or more products on www.bottegiani.com, the User must fill in an order form in electronic format and send it to the Company, in the electronic transmission of data, following the instructions. The contract is considered concluded when the Company receives, in the electronic transmission of data, the order form from the User, after verifying the correctness of the data included. Once the contract is concluded, the Company will assume the Customer's purchase order. The Company has the right not to process orders which could prove to have an insufficient guarantee of solvency or which prove to be incomplete or incorrect or in the event that the products are not available. In one of these cases the Company will inform the Customer that it will not be able to execute the order specifying the reasons. In the event that the products ordered by the Customer are no longer available, the Company will immediately inform the Customer. In the event that the form is sent and the amount due is paid, the Company will refund the Client what has been paid in advance.
  • Delivery time

The delivery times of the goods ordered from the Website vary according to the order placed by the Customer and the delivery conditions of the order. The shipment will be organized within 7 working days of payment and registration of the credit. Delivery times are approximate and not binding for the Company.
  • Delivery of goods

Upon delivery of the goods, the Customer must check:
- That the number of packages delivered corresponds to what is indicated in the bill of lading
- That the packaging is intact and not altered even in the closing tapes
In case of tampering and / or damage, the Customer must immediately notify the shipment and / or delivery by entering the writing "I accept subject to control ..." (write the reason) on the bill of lading received from the courier or any other operator. Following this, the Customer must report any damage within 3 days of receipt of the goods in the manner planned by the operator who made the shipment.
  • Tracking of shipments

It is possible to track the status of any shipment online thanks to the tracking code that the system sends to the Customer's e-mail address once the shipment has been sent and which contains information on the courier used, the shipping code and instructions on how to track the shipment.
  • Cancellation or modification of an order

To modify or cancel an order that has already been placed, it is necessary to promptly contact the Company by e-mail at the address info@bottegiani.comor phone number 0039 02 40700803 specifying the order reference number.
  • Limitations on the right of withdrawal for products:

Goods damaged or used in other ways than is strictly necessary to establish their nature, characteristics and functioning, will not be replaced or refunded. The user places a copy of the delivery receipt in the package when returning the goods.
The right of withdrawal does not apply to: goods manufactured according to the consumer's specifications or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and cannot be returned for hygienic reasons or are related to health protection and were sealed after delivery.
  • Refunds:

Refunds are processed within 2 business days of the Company receiving the product back.
You will be reimbursed by the Company for all payments made to the Company, including those covering the cost of delivery (except for the additional costs arising from a possible choice of a certain type of delivery other than the standard delivery offered, which would have incurred lower delivery costs).
  • Payments
In case of payment by credit or debit card, all data (for example, the card number or its expiry date) will be sent, via encrypted protocol, to Shopify Payments.or PayPalthat provide remote electronic payment services, without third parties having access to them. Such data will not be used by Shopify Paymentsor fromPayPal except to carry out the procedure relating to your purchase or to issue refunds in the event of any returns in accordance with the exercise of your right of withdrawal or to report cases of fraud to the police. The Seller will not have direct access to the user's data and therefore cannot be held responsible for any fraud and improper use of credit cards by third parties and will not be able to assess the reason why a transaction has been rejected by the payment system.