faq

Spedizioni e Resi

SPEDIZIONE

Con corriere espresso TNT/BARTOLINI

 Consegna in 1-3 giorni lavorativi Quando l'ordine sarà spedito riceverete una email con il track number per seguire la spedizione.

 Costi:

 0,00€ per ordini superiori o uguali a 100,00€

5,00€ per ordini inferiori a 100,00€

RESO O CAMBIO
Il reso è  gratuito e a nostro carico in tutta Italia.

Avete 15 giorni di tempo dalla data di consegna per richiedere il cambio o il reso:

 1. Scriveteci una email info@bottegiani.com indicando il numero di ordine e informandoci se volete effettuare un cambio o un reso. Nel caso in cui nello stesso ordine abbiate acquistato più articoli indicateci  se volete effettuare un reso/cambio totale o parziale.

2. Riceverete una nostra email di conferma con le istruzioni per procedere al reso.

3. Preparate il pacco: I prodotti vanno restituiti nelle stesse condizioni in cui sono stati consegnati: non utilizzati, con ancora il cartellino di garanzia, non rovinati e quindi rivendibili.

I rimborsi o i cambi vengono effettuati entro i 2 giorni lavorativi successivi alla data in cui abbiamo ricevuto il reso.

ATTENZIONE: VI CHIEDIAMO CORTESEMENTE DI NON INVIARE INDIETRO LA MERCE SENZA PRIMA CONTATTARCI!!!
Affinchè la spedizione di reso sia gratuita ed assicurata, e non siate responsabili  di un eventuale danneggiamento o furto della merce durante il trasporto,  il ritiro deve essere concordato con noi e dobbiamo essere direttamente noi a organizzare la presa del pacco da ritirare con il nostro corriere.  Qualora decideste di inviare indietro la merce senza informarci, la spedizione sarà a Vostro carico, anche affidando il reso al nostro corriere, e sarete responsabili di eventuali danni o furti avvenuti durante il trasporto. 
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Standard Delivery 

 2-4 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 15,00€ for orders below 150,00€

-Express Delivery:

1-2 working days

Costs:

16,00€ for orders above 150,00€

28,00€ for orders below 150,00€ 

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier You will receive an email with the track number to follow the shipment just we have sent the order. 

 -Standard Delivery 2-4 working days 

 Costs: 

 0,00€ for orders above 150,00

€ 15,00€ for orders below 150,00€ 

 -Express Delivery: 1-2 working days Costs: 

 16,00€ for orders above 150,00

€ 28,00€ for orders below 150,00€ 

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Standard Delivery 

 3-6 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 15,00€ for orders below 150,00€

-Express Delivery:

1-2 working days

Costs:

16,00€ for orders above 150,00€

28,00€ for orders below 150,00€ 

Your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.  

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Standard Delivery 

 3-6 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 15,00€ for orders below 150,00€

-Express Delivery:

1-2 working days

Costs:

16,00€ for orders above 150,00€

28,00€ for orders below 150,00€ 

Your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.  

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Standard Delivery 

 3-6 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 15,00€ for orders below 150,00€

-Express Delivery:

1-2 working days

Costs:

16,00€ for orders above 150,00€

28,00€ for orders below 150,00€ 

Your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.  

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier You will receive an email with the track number to follow the shipment just we have sent the order. 

 -Standard Delivery 2-4 working days 

 Costs: 

 0,00€ for orders above 150,00

€ 15,00€ for orders below 150,00€ 

 -Express Delivery: 1-2 working days Costs: 

 16,00€ for orders above 150,00

€ 28,00€ for orders below 150,00€ 

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Express Delivery 

 3-6 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 25,00€ for orders below 150,00€

For orders above 800 USD you may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.  

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Express Delivery 

 3-6 working days 

Costs: 

 0,00€ for orders above 150,00€ 

 25,00€ for orders below 150,00€

Your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.   

RETURN/EXCHANGE
Free with  FEDEX

You have 15 days from the delivery date to inform us:

1. Write us an email to info@bottegiani.com indicating the order number and let us know if you want to make a return or an exchange. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun/exchange.
2. You will receive confirmation and information to return your package with TNT via email.
3. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.

Refunds and exchange are processed within 2 working days from the time we receive the product back. Customs and import duties that are not included in the price of the order will be not refunds.

ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING

With FEDEX Courier

You will receive an email with the track number to follow the shipment just we have sent the order.

-Express Delivery 

 4-10 working days 

Costs: 

 35,00€ for orders above 150,00€ 

 45,00€ for orders below 150,00€

Your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.   

RETURN/EXCHANGE
Return it is not free, and the costs depending on your courier choice.
You can return your items for a full refund within 30 days from the delivery date. Write us an email to info@bottegiani.com indicating the order number, or fill out the form by clicking here to let us know that you want to make a return. In case in the same order you have purchased more items, let us know if you want to make a total or partial retun. You will receive confirmation and information to return your package with a courier of your choice via email. Prepare the package: The products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable. We are not responsible for the shipping from you to us, and in the event that the package will be lost or damaged we will not be held responsible. We advise you to insure the shipment or to appoint us to the return, in this case we will give you our courier's quotation and this amount will be withheld from the refund. It is not possible to make a change, in case of change you have to return the package and make another order, for any further information contact us at info@bottegiani.com

Refunds are processed within 2 working days from the time we received the product back, Customs and import duties that are not included in the price of the order will be not refunds.

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