Purchases
Our showroom is in Milan in Via Boccaccio, 18 where we exhibit the collection and it is possible to view and fit the garments and also to collect orders. For more information, we invite you to call the number directly: +39 02 36746829
Bottegiani items can only be purchased through our online website. We sell directly, without intermediaries that would raise the price of our products more than double, in this way we can focus only on the quality of the raw materials, of the manufacture, and offer you a high quality product at the best possible price. This is why you will never find our collections at other multi-brand stores, or other online retailers.
To give you the opportunity to touch our quality first hand, we try to make the shopping experience with us as simple as possible and without problems, offering free returns or exchanges for any reason throughout Italy, EU, Switzerland, Norway, Liechtestein, Principality of Monaco, USA, Canada.
It is not necessary to register to make a purchase on our site, however we recommend that you register to access dedicated areas and services.
From the PC at the top right of the site page, click on the icon or on tablet and mobile in the menu, click on "account" and enter the required data. By registering it will be possible to see the status of the orders, store the delivery addresses.
The sizes shown on the site are Italian sizes, you can find a conversion table on the descriptive page of each product. The fit of our sweaters is aligned with the most famous Italian knitwear brands, so we advise you to choose the size of pullover you usually wear.
If the size you are interested in is not available, write to info@bottegiani.com indicating the model and size you would like, in most cases we are able to make it to order, this is the advantage of being artisans. Waiting times are approximately 2-3 weeks, more detailed times will be given in response to each individual request.
We accept most of the payment methods available for online purchases: PayPal, Credit or Debit Cards (Visa, Mastercard, American Express) Google Pay, Apple Pay and only for orders with delivery in Italy it is possible to pay cash on delivery.
Of course, below in the cart page, before proceeding to checkout in the "add order note" section, you can ask not only for the gift box, but also write a personal message, which will be shown by us on a greeting card.
Shipping & Returns
SHIPMENTS:
By express courier TNT/DHL
You will receive a confirmation email with the link to track the shipment as soon as the order has been shipped.
Delivery in 1-3 working days When the order is shipped you will receive an email with the track number to follow the shipment.
Costs:
€0.00 for orders greater than or equal to €100.00
€5.00 for orders under €100.00
RESI:
The return is free and at our expense throughout Italy.
You have 15 days from the delivery date to request an exchange or return:
Write us an email at info@bottegiani.com or contact us by phone or via WhatsApp at: +390240700803 indicating the order number and informing us if you want to make an exchange or a return. You will receive a confirmation email from us with instructions on how to proceed with the return.
The products must be returned in the same condition in which they were delivered: unused, still with the guarantee tag, undamaged and therefore resalable.
REFUNDS:
Refunds or exchanges are made within 2 working days following the date we received the return.
ATTENTION: WE KINDLY ASK YOU NOT TO SEND THE GOODS BACK WITHOUT CONTACTING US FIRST!!!
In order for the return shipment to be free and insured, and for you not to be responsible for any damage or theft of the goods during transport, the collection must be agreed with us and we must organize the collection of the package directly with our courier . If you decide to send the goods back without informing us, the shipment will be at your expense, also by entrusting the return to our courier, and you will be responsible for any damage or theft that occurred during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
Orders are shipped from Italy, so there are not duties to pay and VAT is included.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
Orders are shipped from Italy, so there are not duties to pay and VAT is included.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
25,00€ for orders below 150,00€
TAXES & DUTIES:
All Orders are shipped from Italy
Orders up to the value of 800 USD will not incur any extra charges.
For orders above 800 USD you may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
25,00€ for orders below 150,00€
TAXES & DUTIES:
You may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
All orders are shipped from Italy and your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
4-10 working days
Costs:
35,00€ for orders above 150,00€
45,00€ for orders below 150,00€
TAXES & DUTIES:
All orders are shipped from Italy and you may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.