Shipping & Returns
SPEDIZIONI:
Con corriere espresso TNT/DHL
Riceverete una email di conferma con il link per seguire la spedizione appena l'ordine sarà stato spedito.
Consegna in 1-3 giorni lavorativi Quando l'ordine sarà spedito riceverete una email con il track number per seguire la spedizione.
Costi:
0,00€ per ordini superiori o uguali a 100,00€
5,00€ per ordini inferiori a 100,00€
RESI:
Il reso è gratuito e a nostro carico in tutta Italia.
Avete 15 giorni di tempo dalla data di consegna per richiedere il cambio o il reso:
Scriveteci una email a info@bottegiani.com o contatteci telefonicamente o via WhatsApp al numero: +390240700803 indicando il numero di ordine e informandoci se volete effettuare un cambio o un reso. Riceverete una nostra email di conferma con le istruzioni per procedere al reso.
I prodotti vanno restituiti nelle stesse condizioni in cui sono stati consegnati: non utilizzati, con ancora il cartellino di garanzia, non rovinati e quindi rivendibili.
RIMBORSI:
I rimborsi o i cambi vengono effettuati entro i 2 giorni lavorativi successivi alla data in cui abbiamo ricevuto il reso.
ATTENZIONE: VI CHIEDIAMO CORTESEMENTE DI NON INVIARE INDIETRO LA MERCE SENZA PRIMA CONTATTARCI!!!
Affinchè la spedizione di reso sia gratuita ed assicurata, e non siate responsabili di un eventuale danneggiamento o furto della merce durante il trasporto, il ritiro deve essere concordato con noi e dobbiamo essere direttamente noi a organizzare la presa del pacco da ritirare con il nostro corriere. Qualora decideste di inviare indietro la merce senza informarci, la spedizione sarà a Vostro carico, anche affidando il reso al nostro corriere, e sarete responsabili di eventuali danni o furti avvenuti durante il trasporto.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
Orders are shipped from Italy, so there are not duties to pay and VAT is included.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
Orders are shipped from Italy, so there are not duties to pay and VAT is included.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
25,00€ for orders below 150,00€
TAXES & DUTIES:
All Orders are shipped from Italy
Orders up to the value of 800 USD will not incur any extra charges.
For orders above 800 USD you may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
25,00€ for orders below 150,00€
TAXES & DUTIES:
You may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Standard Delivery
2-4 working days
Costs:
0,00€ for orders above 150,00€
15,00€ for orders below 150,00€
-Express Delivery:
1-2 working days
Costs:
16,00€ for orders above 150,00€
28,00€ for orders below 150,00€
TAXES & DUTIES:
All orders are shipped from Italy and your order may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.
SHIPPING:
With DHL/FEDEX Courier
You will receive an email with the track number to follow the shipment just we have sent the order.
-Express Delivery
4-10 working days
Costs:
35,00€ for orders above 150,00€
45,00€ for orders below 150,00€
TAXES & DUTIES:
All orders are shipped from Italy and you may be subject to customs and import duties that are not included in the price of the order. We have no control over these charges and we can not tell you how much it may cost you, because customs policies and import dutes vary widely from country to country. To have more information we kindly suggest you to contact the custom offices of your country.
RETURN/EXCHANGE:
Free with DHL/FEDEX
You have 15 days from the delivery date to inform us:
send us an email to info@bottegiani.com indicating the order number and the item you want to return/exchange. You will receive an email with the instruction and a prepaid DHL label.
Products must be returned in the same condition in which they were delivered: unused, not damaged with the warranty card not removed, and therefore resalable.
REFUNDS:
Refunds and exchange are processed within 2 working days from the time we receive the product back.
In case of refund, we refund the all amount paid for the order, except potential custom taxes and duties paid.
ATTENTION: WE KINDLY ASK YOU TO INFORM US YOU WANT TO RETURN OR EXCHANGE THE ORDER BEFORE SENDING IT BACK!!!
The return shipment is free and insured, and you are not responsible for any damage or theft of the goods during transport, if you informed us and we must personally organize the pick up to you with our courier. In case you decide to return us the goods without notifying us, the shipment will be at your expense, even if you entrust it to our courier, and you will be responsible for any damage or theft that may occur during transport.